Why have you sent me an order if my payment failed?

Prescription skin treatments can take time to work, so patience and consistency are key to achieving the best results. We don’t want you to be without your Skin + Me treatment for too long so we may still send your order, even if your payment fails.

You can update your payment method at any time through your account.

If you have any questions, please don’t hesitate to reach out to our friendly Dermatology Support Team at hello@skinandme, where they’ll be happy to help you.