Why can I not receive password reset links?

If you’re unable to reset the password reset email, this could be for a couple of reasons.

It may be that you signed up with a different email address or that you’ve entered a typo in either the email address you signed up with, or the one entered on the password reset page.

Not to worry, drop our Dermatology Support Team an email at hello@skinandme.com explaining the issue, along with your full shipping address and date of birth, and they’ll be happy to help fix this for you.